We all like to savor that coffee aroma, smell that fresh cup, and most of us are waiting for that first sip to ease our way into the day. Now back before I started Shakeology and was a full fledge coffee addict, today would have been a complete disaster and I would be in emergency mode... My Keurig 2.0 (see prior post on my Early Gift) quit dispensing water this afternoon. YIKES, no coffee right?
I found it amusing to realize that the panic that set in the last time my coffee pot died, versus the lack of panic when it happened today was both because I no longer NEED it and because I now have different priorities.
Before I NEEDED it. I had to have coffee just to function. I could. not. hold a morning conversation pre-coffee. I was in nod and stumble mode until that first cup was gone. Now, half the time I don't drink the cup I brew, or like today, it's just to keep me warm and because I still LOVE the aroma of it. Before I would never have used a Keurig, I went through so much coffee it would have cost me $10.00 a day for all those K-cups. Now, I use 1 maybe 2. I like it for the hot water dispensing on my green tea bags as much as for the quick coffee.
Anywhooo... back to the story. It died. I called the 800 Help Me Keurig number. They were fabulous! Talk about customer service! She walked me through a couple troubleshooting steps, I basically did surgery on the thing. We tried a couple more times with a little bit more result (my 10 oz of water took over 5 minutes and 4 oz took 3... yikes), but I was able to get enough out for this afternoons cup to keep me warm while I finish up work, yes and blog. But, after a few minutes of unsuccessfully getting water to do more than drizzle out, she said they will get a new one in the mail to me today! Badabing! That was easy.
I love it when companies step up and do the right thing, even if it's just a coffee pot right? Makes me realize that in life, things could be so much easier if we just step up and do the right thing. We screwed up? Call it out. Step forward accept the blame and make amends if needed and move on. It's so much better than harboring ill feelings, trashing people unnecessarily, and causing that mole hill to become a mountain. I've done this. I'm sure you've done this. There are times that rather than facing the music we think it's better to place blame, hold a grudge, hide away to try and escape, etc... We all want to face our fears right? Whether our fear is not having a cup of coffee in the morning or taking blame and asking for forgiveness for something we've done.
The best way to fix something is tackling it head on. I've learned this the hard way. I'm a procrastinator by nature. In every area. You name it I'll get it done... at The. Last. Minute. This drives my poor husband bonkers. I've had other appliances that I knew were on their last leg, or had died, and I just put it off and put it off because I was too busy. Then when I did call (this is a TRUE story), I was 15 days past my warranty date! Talk about a screw up.
There are so many examples in life, little things like my call to Keurig, that could apply to much bigger issues. My OneWord for the year was Brave. Doing one thing each day that "scares" me, or causes me discomfort. It may sound silly, but this is just another baby step for me in the right direction.
So thank you Keurig. Both for immediately replacing my brewer and for the lesson learned.
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